DELIVERY
PLEASE NOTE WE ARE CLOSED UNTIL 26th OCTOBER for annual leave. All enquiries will be replied to when we return to work.
Orders placed before that date - where the product is already in stock - will be booked in to ship from 28th October.
We use a variety of couriers depending on item size, weight and destination. Generally we use Royal Mail for small, light items; DHL Parcel UK and Parcelforce for heavier items in the UK, Parcelforce for Europe, and FedEx/UPS/DHL for other international destinations.
UK Mainland charges: FREE shipping over £299
Strings and plectrums: £2.99
Small parcels: £5.99
Other items under 30kg: £8.99 (includes guitars, small amps, pedalboards)
Larger and heavier items over 30kg will be sent via a 48 hour service to keep shipping free.
The Highlands and Islands of Scotland, Isle of Wight – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE: £8 surcharge
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25: £13 surcharge
Saturday delivery: £20 surcharge
NB: Saturday delivery must be booked by Thursday 5pm for us to deliver items that weekend. If you book a Sat slot between Thu 5pm and Sunday evening, you are booking for the following weekend.
Next day delivery:
While we strive for next working day delivery on all orders made before 12pm Mon-Fri, we cannot guarantee that the courier will fulfil every order within that timescale.
EU shipping:
We still ship across the EU, but since Brexit, you will need to contact us first to create a custom order for you with the correct tax free pricing.
From 1/1/2021 the UK is no longer part of the EU. This means the price you pay to Live Louder will exclude taxes if we are shipping to a non-UK destination
For example, an item showing £999 incl VAT on our website will be billed to you at £832.50 excluding VAT.
However, you will need to budget for any local taxes (VAT etc) and customs duties/tariffs payable to your local customs authority upon receipt of the guitar. Typical tariffs are 3.7% on electric guitars and 3.2% on acoustic guitars. Double check the VAT rate in your country.
In the event that you are returning a guitar from a destination outside the UK, you will need to reclaim any VAT taxes paid to your local customs office from your own government - Live Louder can only refund the amount excluding taxes that you have paid us directly.
Other International Destinations (including USA, Canada, Australia)
Live Louder delivers to many other international countries too - contact us for a custom shipping quote using insured couriers.
Your order will be charged in GBP. Your bank will determine your currency conversion rate - it may not exactly match Google's rate.
Our website shows prices including 20% UK VAT - if you are outside the UK, contact us and your custom quote will be excluding UK VAT - but remember to budget separately for any local taxes and customs duty your country or state's customs department may charge before releasing your goods. You can read more about international ordering here.
International Warranty & Returns Policy
If your order is damaged in transit or is faulty, we will help to fix the issue. We will initially troubleshoot with you over the phone or email while you have the item. If we are unable to resolve the issue this way, we can work with a local repairer in your area and contribute to the cost of fixing the item.
If an item does need to be returned to Live Louder, you will be responsible for the associated shipping fees, but we will do our best to resolve the problem before this is necessary.